1. Eligibility
Our services are strictly for registered businesses (e.g., retailers, restaurants, hotels, caterers, and other institutions). By using our platform, you confirm that you are authorized to act on behalf of a legal business entity.
2. Account Registration
All customers must create an account with valid business details (GST number, business license, etc.). It is your responsibility to maintain the confidentiality of your account and passwords.
3. Orders & Pricing
- Minimum order value may apply and vary based on location or product category.
- Prices listed are wholesale rates and may change without prior notice due to market conditions.
- Orders placed are subject to availability. In case of stock unavailability, partial fulfillment may occur.
4. Payment Terms
- We accept payments through UPI, bank transfer, credit, or other approved methods.
- For customers with approved credit terms, payment must be made within the agreed timeframe. Delays may attract late payment charges or order suspension.
5. Delivery & Logistics
- Delivery timelines will be communicated at the time of order placement and may vary by location.
- We aim to ensure timely delivery but are not liable for delays caused by external factors (e.g., weather, strikes, traffic).
- Any issues with delivery (shortages, damage, wrong item) must be reported within 24 hours of receipt.
6. Returns & Replacements
- Returns are accepted only for damaged or incorrect items, subject to verification by our team.
- Perishable or opened products are not eligible for return.
- Approved refunds or replacements will be processed within 3–7 business days.
7. Use of Platform
Users must not misuse our website/app for fraudulent activities, fake orders, or interfering with our operations. Such actions may lead to legal action and account suspension.
8. Intellectual Property
All content on our platform (logos, text, images, software) is the property of Hive-Kart and protected by copyright. Unauthorized use is prohibited.
9. Limitation of Liability
We are not liable for indirect or consequential losses arising from product use, delivery delays, or platform downtime. Liability is limited to the value of the disputed order.
10. Amendments
We reserve the right to update these Terms & Conditions at any time. Customers will be notified of major changes via email or platform alerts.
